Welcome to the Cheap Costumes Store FAQ page! We’re your go-to destination for affordable, high-quality costumes for every occasion. We understand you might have questions about our products, delivery, and policies. We’ve compiled this list of common questions to give you all the answers you need for a seamless and fun shopping experience. Happy costuming!
Products & Sizing
Q: What types of costumes do you offer?
A: We offer a huge variety of costumes to spark your creativity! Our collection includes 1970’s Costumes, Greek Costumes, Kids Costumes, Men’s Costumes, Pirate Costumes, Plus Size Costumes, Princess Costumes, Renaissance Costumes, Superhero Costumes, Weapons and Armor, and Women’s Costumes. There’s something for everyone and every theme!
Q: How do I choose the right size?
A: Each product page has a detailed size chart. Please refer to these measurements carefully before ordering to ensure the perfect fit. Remember, costume sizing can sometimes differ from everyday clothing.
Q: What is the quality of your costumes like?
A: We are committed to providing high-quality costumes at affordable prices. Our outfits are designed to help you stand out and feel fantastic at any event, from Halloween parties to Renaissance fairs.
Ordering & Account
Q: How do I place an order?
A: Simply browse our website, add your favorite items to your cart, and proceed to checkout. You don’t need to create an account to place an order, but doing so will allow you to track your order history and save details for faster checkout next time!
Q: What payment methods do you accept?
A: We offer a secure checkout and accept all major credit cards: Visa, MasterCard, and JCB. We also accept payments via PayPal for your convenience and security.
Delivery & Shipping
Q: Where do you ship to?
A: We are proud to ship our costumes globally to costume lovers everywhere! However, due to logistical constraints, we are currently unable to deliver to Asia and a few other remote areas.
Q: What are my shipping options and costs?
A: We offer two great shipping options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order will arrive within 10-15 days after it leaves our warehouse.
– Free Shipping: Available on all orders over $50! Shipped via EMS. Your order will arrive within 15-25 days after shipment.
Q: How long will it take to get my costume?
A: After you place your order, please allow 1-2 business days for our team to process and pack it. Then, add the transit time based on your chosen shipping method (10-15 days for Standard, 15-25 days for Free Shipping). We always recommend ordering early to ensure your costume arrives in plenty of time for your event!
Returns & Refunds
Q: What is your return policy?
A: Your satisfaction is our priority! If you are not completely happy with your purchase, you may return it within 15 days of receipt. The item must be in its original, unworn condition with all tags attached.
Q: How do I start a return?
A: To initiate a return, please contact our friendly customer service team at [email protected]. They will guide you through the simple process and ensure a smooth resolution, whether you need a exchange or a refund.
Contact Us
Q: I have a question that isn’t answered here. How can I get help?
A: We’re always here to help you! Please don’t hesitate to reach out to our customer service team via email at [email protected]. We’ll be happy to assist you with any queries you have.
Q: What is your physical address?
A: You can find us at:
Cheap Costumes Store
589 East Main Street
Newport, US 05855