Hello, costume lovers! At Cheap Costumes Store, we want every part of your costume adventure to be magical—from browsing our collection of Pirate Costumes and Princess Costumes to receiving your order. But we understand that sometimes, a costume might not be the perfect fit (literally or figuratively!). That’s why we offer a straightforward and friendly returns process.

Return & Exchange Window

You may return or exchange most items within 15 days of receiving your order. Please note that all returned items must be unused, unwashed, and in their original packaging with tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Email our support team at [email protected] within 15 days of delivery. Include your order number and reason for return or exchange.
  2. Wait for Instructions: We’ll reply within 1-2 business days with a return authorization number and shipping instructions.
  3. Ship the Item: Pack the item securely and ship it to the address provided. We recommend using a trackable shipping method.
  4. Processing: Once we receive and inspect the item, we’ll process your refund or exchange within 3-5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

Refund Timeline & Method

Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal) within 7-10 business days after we receive and approve the return. Please note that processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged:

  • Weapons and Armor: Due to the nature of these items and potential safety concerns, all sales are final.

Note: This policy helps us ensure that all customers receive new and safe products, especially for items like armor and weaponry that require strict quality control.

Return Request Email Template

To make things even easier, here’s a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Cheap Costumes Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of Product] Reason for Return/Exchange: [Please provide details] Please let me know the next steps. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Email: [email protected]

Address: Cheap Costumes Store, 589 East Main Street, Newport, US 05855

We’re here to help you have the best costume experience possible—whether you’re dressing up as a superhero, a Greek goddess, or a Renaissance noble! Thank you for trusting Cheap Costumes Store.

Happy costuming! 🎭
The Team at Cheap Costumes Store