Hello, costume adventurers! Welcome to Cheap Costumes Store – your one-stop shop for all things costume! Whether you’re searching for the perfect Pirate Costume, a majestic Renaissance gown, or a powerful Superhero outfit, we’re here to make your experience magical from start to finish. We understand that sometimes things don’t go exactly as planned, so we’ve created a clear and friendly Shipping and Returns policy to ensure your satisfaction.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia). Please allow 1-2 business days for us to process your order before it ships.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipping.
    • Cost: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipping.

Please note: Delivery times are estimates and may vary depending on the destination and customs processing.

Returns & Exchanges Policy

We want you to love your costume! If something isn’t quite right, we offer a straightforward return or exchange process within 15 days of receiving your order.

Important: All returned items must be unused, unwashed, and in their original packaging with all tags attached.

How to Initiate a Return or Exchange:

  1. Contact Us: Email our friendly support team at [email protected] within 15 days of delivery. Please include your order number and the reason for your return or exchange.
  2. Wait for Instructions: We’ll reply within 1-2 business days with a return authorization number and shipping instructions.
  3. Ship the Item: Pack the item securely and ship it to the address provided. We strongly recommend using a trackable shipping method for your peace of mind.
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., we sent the wrong item).

Refund Timeline & Method:

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 7-10 business days after we receive and approve the return. Please note that processing times may vary depending on your bank or payment provider.

Non-Returnable Items:

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged:

  • Weapons and Armor: Due to the nature of these items and potential safety concerns, all sales are final. This policy ensures all customers receive new and safe products that meet strict quality control standards.

Need Help?

We’re always here to help you have the best costume experience possible! Reach out to us at:

Email: [email protected]
Address: Cheap Costumes Store, 589 East Main Street, Newport, US 05855

Thank you for trusting Cheap Costumes Store. Happy costuming! 🎭
The Team at Cheap Costumes Store